Returns & Refunds
Within 24 hours since your order placement, you can contact our customer service team and request an order modification.
After that time frame, we’ve already started working on your order and you’ll no longer be able to modify it.
If you would like to cancel your order, please make sure to email us at [email protected]
1. Within 12 hours from the purchasing time: please be well-informed that 10% of your total order value should be charged for a shipping label and a transaction fee on Payment Gateway.
2. Within 12-24 hours from the purchasing time: please be well-informed that 30% of your total order value should be charged for management, processing, a transaction fee on Payment Gateway and other process fees.
3. Every cancellation request made later than 24 hours, we’ve already started working on your order and you’ll no longer be able to modify or cancel it.
We can not accept refund if not delivered on time because of world crisis:
– Not delivered on time because of COVID-19:
The effects of this crisis are being felt by the entire world, especially with logistic companies. All of logistic companies can not ensure deliver in time. Therefore, we are sorry that we can not accept any refund related to delivery time. Please note that it may take 14-18 days longer than normal or more.
We accept to customer return and refund in following reasons:
– Faulty Item Received:
If you receive a faulty item, just send us a picture of it to our email along with your order number. If the item deliver to you would be faulty or if withers off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.
– Not delivered on time
If your item has not arrived within 60 days after your order placement, kindly contact us at our Contact Us page for a free replacement order or a full refund of your purchase.
We totally understand that it’s highly frustrating not to receive the orders on time. You might have ordered it for a special occasion or you simply don’t like waiting. Our orders are delivered from our US, Mexico or Chinese factory depending on the order demand and design. We usually ship the order from our factory within 6-8 days of receiving it. And it takes up to 12-30 days by the shipping companies to make your order reach you. But, in some cases it might be delayed due to post office issues. Every post office can’t accommodate packages after a certain limit, hence the delays are caused.
We’d really appreciate if you wait for your order for a few more days. We’ll always be there to assist you let you know about it’s status. You’ll have the tracking details too to keep a check on the status.
It gets very difficult for us to cancel the order after it leaves our factory. So once it leaves our factory, it will reach you
Feel free to contact us by [email protected] if you face any issues due to the delivery time. We’ll be more than happy to assist you.
– Wrong size received
If you’ve received the wrong size, please check the order you placed with us. We’ve seen in most of the cases that the wrong size if selected by our customers when they place the order without reading description carefully . In cases like those, we only offer discount code 30% to next purchase because we notify very carefully in tittle and description.
If you ordered the right size, but still got the wrong one, we’ll be more than happy to send you a free reshipment.
Just let us know with a picture of it and we’ll be there to get it done for you.
– Return policy
Because all products are personalized, we DO NOT offer return. But if the order was damaged or incorrect, we will offer refund or resend.
DO NOT REFUND IF:
+ We are using All-over printing technology. It means that all of our designs were printed on 100% polyester material. Therefore, we DO NOT offer a refund if the issue is related to the material.
+ We have already added a size chart to every product’s description. Therefore, we DO NOT offer a refund if you choose a size not fit for purpose.